In Tole, a hotel needs to offer a specific number of upscale features to earn a 5-star rating. These can include on-site gyms, gourmet restaurants, saunas and spas, complimentary luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their outstanding standard of service. You'll enjoy things like concierge services, in-room massages and nightly turn-down services. Some may even offer special touches like welcome gifts.