In Tollesboro, a hotel must offer a certain level of upscale conveniences to earn a 5-star rating. These can include on-site gyms, gourmet restaurants, saunas and spas, premium bedding, complimentary luxury toiletries and more. What also sets 5-star hotels apart is their guest-focused service. You can expect things like in-room massages, concierge services and nightly turn-down services. Some may even offer extra touches such as a welcome gift.