Flawless guest service is the foundation of every 5-star hotel in Tolwe. From the moment you enter the lobby, staff attend to your every whim, whether offering luggage assistance and storage or providing a turn-down service. In addition, hotels must feature upscale conveniences to be eligible for a 5-star rating. These can include luxury toiletries, a wellness center, pools, gourmet kitchens and knowledgeable concierge.