Outstanding guest service is the defining feature of every 5-star hotel in Tony. From the moment you arrive, staff cater to your every whim, whether answering room service calls 24/7 or providing in-room beauty treatments. What's more, hotels must offer upscale amenities to be entitled to a 5-star rating. These can include deluxe baths, saunas or spas, swimming pools, gastronomic kitchens and knowledgeable concierge.