Exemplary guest service is the defining feature of every 5-star hotel in Trent. From the minute you step through the door, staff attend to your every need, whether offering luggage assistance and storage or providing a nightly turn-down service. Also, hotels have to feature upscale amenities to be eligible for a 5-star rating. These can include luxury bathrooms, spa facilities, pools, fine dining kitchens and knowledgeable concierge.