In Trolak, a hotel needs to offer a specific number of high-end conveniences to earn a 5-star rating. These can include on-site gyms, gourmet restaurants, saunas and spas, premium bedding, luxury bathroom products and more. What also sets 5-star hotels apart is their guest-centric standard of service. You can look forward to things like concierge services, nightly turn-down services and in-room massage. Some may even offer additional touches like a welcome gift.