In Turmalina, a hotel must provide a specific amount of upscale conveniences to be designated 5 stars. These may include on-site gyms, spas and saunas, gourmet restaurants, luxury bathroom products, premium bedding and more. What also sets 5-star hotels apart is their outstanding service. You can expect things like in-room massages, nightly turn-down services and concierge services. Some may even offer thoughtful touches such as welcome gifts.