In Ugljevik, a hotel needs to offer a certain number of upscale conveniences to be designated 5 stars. These can include saunas and spas, on-site gyms, gourmet restaurants, luxury bathroom products, premium bedding and more. What also sets 5-star hotels apart is their guest-focused service. You can expect things like in-room massages, nightly turn-down services and concierge services. Some may even offer additional touches such as welcome gifts.