In Utica, a hotel must provide a certain number of upscale amenities to be rated 5 stars. These can include on-site gyms, spas and saunas, gourmet restaurants, premium bedding, complimentary luxury toiletries and more. What also sets 5-star hotels apart is their exceptional standard of service. You can expect things like nightly turn-down services, concierge services and in-room massages. Some may even offer special touches such as welcome gifts.