In Utulik, a hotel needs to offer a certain number of upscale features to earn 5 stars. These can include gourmet restaurants, saunas and spas, on-site gyms, premium bedding, complimentary luxury toiletries and more. What also sets 5-star hotels apart is their superior standard of service. You can expect things like concierge services, nightly turn-down services and in-room massage. Some may also offer thoughtful touches such as a welcome gift.