Exemplary guest service is the defining feature of every 5-star hotel in Valaam Archipelago. From the moment you arrive, staff are at your beck and call, whether recommending activities or providing in-room beauty treatments. What's more, hotels have to offer upscale conveniences to meet the standard for a 5-star rating. These can include luxury toiletries, spas or saunas, swimming pools, gastronomic kitchens and knowledgeable concierge.