In Vao, a hotel must provide a specific number of upscale conveniences to earn 5 stars. These may include on-site gyms, saunas and spas, gourmet restaurants, complimentary luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their extraordinary service. You can expect things like nightly turn-down services, in-room massages and concierge services. Some may also offer special touches such as welcome gifts.