In Velyka Byihan, a hotel must offer a specific number of upscale amenities to be rated 5 stars. These may include gourmet restaurants, on-site gyms, saunas and spas, premium bedding, complimentary luxury toiletries and more. What also sets 5-star hotels apart is their outstanding service. You can expect things like concierge services, nightly turn-down services and in-room massage. Some may even offer thoughtful touches such as a welcome gift.