Flawless guest service is the foundation of every 5-star hotel in Villora. From the moment you arrive, staff are at your beck and call, whether arranging customized tours or providing a turn-down service. Also, hotels must feature upscale amenities to be eligible for a 5-star rating. These can include luxury baths, saunas or spas, swimming pools, gastronomic restaurants and knowledgeable concierge.