Impeccable guest service is at the heart of every 5-star hotel in Waca. From the moment you enter the lobby, staff cater to your every need, whether recommending activities or providing in-room massage treatments. Plus, hotels must feature superior conveniences to meet the standard for a 5-star rating. These can include luxury toiletries, saunas or spas, swimming pools, gourmet kitchens and knowledgeable concierge.