Outstanding guest service is at the heart of every 5-star hotel in Walhalla. From the second you arrive, staff are at your beck and call, whether arranging customized tours or providing a nightly turn-down service. What's more, hotels must offer upscale conveniences to meet the standard for a 5-star rating. These can include luxury bath products, a wellness center, swimming pools, gastronomic kitchens and knowledgeable concierge.