In West Crossing, a hotel needs to provide a certain amount of high-end amenities to earn a 5-star rating. These can include on-site gyms, spas and saunas, gourmet restaurants, complimentary luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their outstanding standard of service. You can expect things like nightly turn-down services, in-room massages and concierge services. Some may even offer thoughtful touches like welcome gifts.