Exceptional guest service is the defining feature of every 5-star hotel in Whitehall. From the minute you step through the door, staff attend to your every need, whether answering room service calls 24/7 or providing a turn-down service. Also, hotels have to offer superior conveniences to be eligible for a 5-star rating. These can include luxury baths, spas or saunas, pools, gourmet kitchens and knowledgeable concierge.