Faultless guest service characterizes every 5-star hotel in Zlatoust. From the minute you step through the door, staff ensure your every need is met, whether arranging valet parking or providing in-room massage treatments. In addition, hotels must offer superior conveniences to meet the standard for a 5-star rating. These can include luxury bathrooms, saunas or spas, pools, fine dining restaurants and knowledgeable concierge.