"This is a very charming hotel and the location is excellent BUT checking in was extremely frustrating. The website says the reception is open at 10am with check in at 3pm. Not true. No one was there at 10 or 10:45, luckily another guest let us in and we found a maid that told us we could leave our luggage in the entryway by front door. We returned at 3:15 and there was only a bartender, tending bar, near reception sign and he told us he didn’t speak English and kept telling us to use WhatsApp to contact the hotel. We walked to a restaurant a few doors down and called several times and texted three messages . No answer to either.
We drank a beer and I translated a plea to the bartender to help us. As soon as we showed him a request in Spanish he became very friendly and checked us in?? Very confusing as he shooed us out of bar earlier when we kept pointing to the reception sign above him.
And to be clear, I do not expect anyone to speak English to me when in a foreign country and would have come prepared if the website hadn’t said the staff spoke English among other languages.
While we did get it sorted out, this check in process should absolutely be made more clear to your guests.
After the stress of getting in was over we got to our room that was lovely and very clean. The lack of air conditioning was a bit uncomfortable until the sun went down but we slept well.
So again, a charming property but the reception hours and check in are not as described in website."
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