2/10 Terrible
Not Provided
29 Nov, 2015
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Abjectly terrible: Bugs, bad service, etc...
I arrived late night by myself to Marco Polo airport. I took a 3-day trip from Germany to visit friends in Vicenza. I called the Hotel upon arriving at 9pm. I asked the Hotel attendant to provide me a shuttle to the Hotel. It's an International Hotel, but the attendant's English was terrible. I was only able to follow key words. He told me, it was impossible. After twenty minutes of trying to figure out the cheapest way to get from Marco Polo airport to the Hotel in Abado Terme (in the middle of nowhere). I decided to pay for a bus and then a cab. I arrived at the Hotel at 1am. Absolutely bizarrely! The attendant tried to keep my U.S. State ID overnight. I said, I need my ID, please put me in the system now. The attendant said okay, "but it would take ten minutes." I said that was fine. He typed me in, and it literally took 43 seconds and he gave me back my ID. I went upstairs to my room. A GIANT BUG GREETED ME ON THE BED! Not joking. And above the door was a big Crucifix. I wish Hotels.com allowed for uploading of pictures, because I am not joking. I was done. I was so scared, I placed a both of the chairs in the room behind the main door and the adjoining door. I then went to sleep, in a room where the airconditioning system didn't work. Cut to checkout. “Sir, please speak slowly. This is not America.” I took a bus (3 euros) and then a cab to the airport (75 euros). Their shuttle is a giant bus that is really only for groups.