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"Staff are helpful, willing to assist with issues. Accommodates room preferences as much as possible. Accepts feedback seriously and aim to improve in services. Rooms are clean and modern. "

"very comfortable stay. kids love the stay."

"Fantastic staff on reception great facilities and close to city center "

"Good value hotel near the centre of the city."

"Very good hotel, good cleanliness, polite staff. We stayed in the "Ocean view room" and loved it. Excellent ambience with the constant sight of the beach from our room Even the decor in the Reception and above the stairs was beautiful. We received a complimentary sparkling wine to celebrate hubby's birthday and our anniversary, which was very thoughtful and a pleasant surprise. Would highly recommend staying in this hotel. Our only suggestion to the hotel would be to change the carpets in the rooms and the entire hotel. "

"Very friendly staff Clean rooms only the spa was not heated disappointed "

"Poor room service that’s right there wasn’t any and terrible WiFi. We were told because it was Easter no room service yet we didn’t get any discount because it was Easter. A very disappointing stay to say the least "

"Very clean, comfortable, well designed hotel with great staff. Nice desk in the room to actually get work done, which is so often not the case. Felt very welcome and was able to get my room before check-in time. Want to give a special mention to Nick at reception who went out of his way to help me with a day trip booking and ended up suggesting an alternative (as I was very late to book) that was far better than what I had planned. Kudos to him and a big thank you. I would stay there again. The only negative experience I had was at the bar. Service was slow or nonexistent, you can’t eat at the bar (very strange) and drinks and food are served without any effort (or napkin). Very disappointing as everything and everyone else at the hotel was very professional and helpful and welcoming. "

"This is second time we have stayed here, I don’t think it’s a five star Hotel maybe a 3 and half , the two arm chairs we had in our room were bricks to sit on and so uncomfortable and we didn’t want to sit on the bed but had no choice. Also the parking at Wilson’s !! Your hotel should do something regarding tidiness the carpark looks very bad for your hotel, we were happy to park there but we were there for 4 nights and from first night we parked there nothing was done about cleaning it up , we had to step over throw up that was never cleaned from day one . We intend to keep coming back , but this needs to be dealt with. Kind Regards"