"I REFUSED to check in that terrible offered “room that I booked through Expedia, a room package with airfare. When I arrived after long and exhausting flights, I was offered a “Cabin room” which is a room with no windows, not even one, not even a tiny one …!!! The kind check in clerk did his best to offer me another room, but the restaurant exhaust was right at my room level, and for a big difference in cost. No other room was available that night.
Expedia miss led me into that booking, the pictures offered by Expedia were of an amazing room with ocean view. To my biggest surprise the hotel, completed the awful and non human deal with an extremely tiny room that throughout my thousand of trips around the world, I’ve never seen a similar type of room, a single bed with barely space to walk of to 1 of its side, with no day light, no window. In our North American standard, a window is a must have to consider it a bedroom. I was supposed to stay in that “room” 20 nights …!!! An awful and extremely disappointing Expedia service and follow ups, that end up every time with no getting back to me with any kind of solutions. I tried to get a reasonable solution with Expedia by spending hours and hours, making me wait 2 to 3 days until they get an answer back from the hotel about canceling my reservation. Then another live agent asked me after going through all the details, that I had to wait until Monday (2 days) to get an answer, since it’s the weekend. He never got back to me."
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