Al Madam Vacations from AED3,589

Clean room, nice staff, great location, everything was super except for some small issues like the sound of mosque near hotel, the noise of staff putting their cleaning stuff next door in storage room.

Breakfast was good but lacking variety. You pretty much got the same things every day. Flooring around the breakfast area needs a bit of work as it was patched up with tape in many areas. Staff seem okay but not that enthusiastic. Rooms were clean but close to the swimming pool where twice there were private functions taking place with loud music playing till late night. Overall a decent experience but would not call it outstanding given its a 5 star property.

It is not appropriate or professional for staff to come to the table, ask for my room number, leave to check whether drinks are included, and then return to say they are not included. If drinks are not included in my room package, this should be clearly explained before taking the order. Coming back to the table after checking makes the guest feel uncomfortable and embarrassed, especially in a restaurant environment. To make matters worse, at the end I was charged $22 for two colas, which is an extremely unreasonable price and far above normal standards. This experience does not reflect the level of service expected from a hotel of this category.

Lovely but expensive

Really good place to stay.