2/10 Terrible
Asaad
8 Jun, 2019
Disliked: Staff & service, property conditions & facilities, room comfort
By far the worst experience
My experience in this hotel is by far the worst in all my travels. When i entered the room it was steamy hot, the room they gave me is in the last floor and the sun is directly faving it. I called the receptionist to bring me the AC's remote control as i couldn't find it, and she told me that my booking plan doesn't include AC and if i want to use it they will charge 5 euros
per day! Although they didn't charge it afterall becuase hotels.com staff communicated with the hotel, but the treatment was awful. The room was totally empty, no water, no minibar, and no boiler. On top of that, the hotel staff didn't believe us when we said that our booking plan includes breakfast and they had to check our key for the room number to make sure of that. We had to wait about 35 minutes to serve us a small plate with 5 olives, 2 peices of cheese, 3 slices of cucumber and tomato, one boiled egg and 2 small cubes of honey and marmalade. The staff didn't bother to ask us what we would like to have, and my spouse who has dairy intolerance dairy ended up having only bread for breakfast.
I am sorry to say that this hotel is totally not recommend and the reviews about the facility being superb is far from true.
Asaad
Stayed 1 night in Jun 2019