Aparthotels in Albemarle County

"I found most of the reception staff to be helpful; however, my overall experience was disappointing. The check-in process was significantly delayed. I arrived around 1:30am after traveling, and unfortunately, the room keys did not work. Being unable to access my room for nearly an hour after a long journey was quite frustrating. I was also dissatisfied with the housekeeping. The service felt minimal—beds were made with what seemed like the same sheets, and surfaces were not wiped down. I understand there may have been a language barrier, as the housekeeper mentioned she did not speak English. I attempted to use a translator app, and the manager also spoke with her, but the issue did not improve. Eventually, I chose to decline housekeeping for my last two days. In situations like this, I believe management should follow up to ensure cleaning standards are met, especially when there may be communication challenges or new staff involved. Overall, I do not feel the stay was worth the cost of over a thousand dollars for six nights. I also left early and was unable to speak with anyone at reception, as no one was available at checkout. I don’t usually leave negative reviews, but this experience was very disappointing."

"Nice pool"

"Massanutten is a great place for a getaway. We came for horseback riding but my grandson loved the go karts, indoor pool, and badketball, etc in the rec room. "

"Clean bedding and beautiful room, friendly staff!!"

"Nice hotel. Convenient location easy to walk to downtown restaurants and shops. Free parking. Bathroom could use a fan and a door hook for towels and toiletry bags. We’ve stayed here 3 times Easter weekends when visiting our DD at JMU. "

"Room was clean and met my expectations. Hotel pool was a big hit with my kids. Hot tub was a bonus amenity. Breakfast offerings and dining area were excellent. "

"The hotel is located right in JMU very easy location, 1/2 mile from downtown. The lobby is very nice, breakfast was fine, nothing crazy but good enough. Check in was ok, we didn’t get the room we booked and was told to talk to Expedia about it. There was a strange odor on the floors, not sure if it was new carpeting or wallpaper but it was strong. Room was nice and spacious, bathroom was ok, shower just had a glass panel, no door or curtain. It’s a bit noisy at night, Main Street is busy."

"Friendly staff "

"Make sure you ask for a room that has no odor coming from the new couch. Apparently they waited 6 months for delivery and they sat in boxes the entire time. I assume they must have gotten wet because ours smelled like dirty feet and the odor permeated throughout the room. "