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"Amazing staff"

"Would like to commend the wonderful employees at the Hotel International Casino for their genuine hospitality, especially Egor from the front desk. Upon entering the hotel he welcomed us with a welcoming friendly hello and his knowledge and fluency in English was absolutely amazing! Egor jknows how to connect with guests and is always available to answer any questions or concerns with a friendly smile. He truly loves his job! A true asset to the hotel and he should definitely be in top management and train those lacking customer service/hospitality skills. All the bellman were very helpful and friendly. They should be commended for their hard work. The young ladies and gentlemen at the lobby cafe are the best! The breakfast and dinner buffets were plentiful and delicious! Will definitely recommend this hotel to friends and family! "

"The room was much bigger than expected"

"I had a great time , great location good options for restaurants around the hotel and in the hotel . Will definitely come again. "

"World class hotel….. The staff is friendly and has their heads screwed on straight…..Opa!!"

"Nice rooms but pools were missing tiles. I had higher expectations of the restaurant for a five star hotel. Some of the local staff members were rude - especially this middle aged male server who almost yelled at me for wanting a drink. He messed up the drink anyway - ordered a Cabernet and he brought me white wine. The bellboy was very kind and helpful but the lady at the reception who checked us in was merely mean. Long wait times for everything. Tiny indoor pool."

"I’ve been staying at the hotel few times already. Last year I noticed the hotel grounds were not very well maintained but this year the hotel was visibly getting old, poorly kept and outdated. The grounds were dirty, the swimming pools were not clean, the gym is unsafe for children and people just let them play inside unsupervised. The hotel hallways were dirty and smell bad and you could smell cigarettes everywhere. The staff is not helpful and try to do very little of their job, at the business check in time they had one staff member and the counter and long waiting line. The 2 elevators were rarely working and so small to fit more than 4 people. Huge disappointment overall "

"Nice, thanks"

"Nice family resort. Older but we’ll maintained. Can’t complain."