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"Room was of a good size and clean. Staff were friendly and helpful We were able to check in early when we arrived to drop off our bags which was a great bonus! Good location for exploring York"

"Excellent hotel in great location"

"Friendliness of staff on rewards desk at check in was first rate.Knowledgeable about local area and transport really appreciated. Room lovely and clean and bed comfy! "

"Sorry never got the name of the lady who booked us in but she was excellent. Very friendly and helpful and this sets the stay off to a good start. Thank you! The stay was lovely and comfortable. Been here quite a few times and will continue to do so. Just feel very welcome at the queens. Breakfast was also very nice, bit noisy due to the acoustics of the room but still very nice. Going to the room the room makeover team were also very welcoming as we walked through. Top notch hotel. Well done to all and thank you."

"It was fantastic, very lovely staff, clean room "

"Lovely room, very responsive staff and a helpful location in the centre close to the station. "

"The staff were great, the location is fab with the town, restaurants and bars all within walking distance. The room was big, clean and comfortable and breakfast was a good mix of fruit, pastry, cooked and continental, we couldn’t fault it. My only point for improving would be more water pressure for the shower…, but it was hot."

"Friendly staff and lovely room"

"Lots of options, from hot to cold, everything you could possibly want for a quick bite"