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Grand Hotel Tien Shan

Property class: 4

Choose dates to view prices

You can look forward to a free breakfast buffet, shopping on site, and a coffee shop/cafe at Grand Hotel Tien Shan. Treat yourself to aromatherapy, a body treatment, or a Thai massage at Bali, the onsite spa. The on-site international cuisine restaurant, Restaurant Nauryz, offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with a hair salon and dry cleaning/laundry services.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
The current price is AED 498
AED 585 total
includes taxes & fees
18 Sep - 19 Sep

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Single Room

A modern bathroom with a toilet, glass shower enclosure, and a sink with a mirror above it.

Standard Single Room

8.8 out of 10
Excellent
(5 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Deluxe Double Room

A hotel room with a large bed, a bedside table with a lamp, a chair, a small table with fruit, and a window with curtains.

Deluxe Double Room

7.2 out of 10
Good
(5 reviews)
  • 38 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 Twin Bed
  • Free WiFi

View all photos for Luxury Suite

A hotel room with a round dining table, striped sofa, and a television.

Luxury Suite

  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Superior Twin Room

A hotel room with a large bed, two bedside tables with lamps, a wooden dresser, two upholstered chairs, a mirror, and three framed pictures on the wall.

Superior Twin Room

  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Premium Double Room

A modern hotel room with a large bed, a bench, a wardrobe, and a door.

Premium Double Room

  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premium Twin Room

A hotel room with two beds, a large artwork on the wall, a nightstand with a lamp, and a chair by the window.

Premium Twin Room

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Located in Almaty, Grand Hotel Tien Shan is in the city center. Almaty Opera House and Kazakhstan Independence Monument are local landmarks, and some of the area's activities can be experienced at Shymbulak Ski Resort and Central Park of Culture and Leisure. Museum of Kazakh Musical Instruments and Aqua Park are also worth visiting. Visit our Almaty travel guide
Map
115 Bogenbay Batyr Street, Almaty, 050000

What's nearby

  • A snow-covered building with ornate domes and a central dome, surrounded by trees.
    28 Panfilov Heroes Memorial Park
    5 min walk - 0.5 km
  • A cityscape at dusk with snow-capped mountains in the background and a prominent building with a green roof in the foreground.
    Almaty Opera House
    9 min walk - 0.8 km
  • A colorful church with multiple domes and a green roof, surrounded by trees and red flowers.
    Almaty Cathedral
    9 min walk - 0.8 km
  • Zenkov Cathedral
    5 min walk - 0.5 km
  • Panfilov Park
    9 min walk - 0.8 km

Getting around

  • Almaly
    6 min walk
  • Almaty Station
    10 min drive
  • Almaty (ALA-Almaty Intl.)
    29 min drive

Restaurants

  • Harat's Pub
    5 min walk
  • Fika
    6 min walk
  • Mar'ina Roshcha
    5 min walk
  • Nuala
    6 min walk
  • Solid Ala
    9 min walk

About this property

Grand Hotel Tien Shan

  • Upscale hotel located in Medeu District
  • At Grand Hotel Tien Shan, you can look forward to a free breakfast buffet, shopping on site, and a coffee shop/cafe. Treat yourself to aromatherapy, a body treatment, or a Thai massage at Bali, the onsite spa. The on-site international cuisine restaurant, Restaurant Nauryz, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a hair salon and dry cleaning/laundry services.
  • Other perks include:
    • 2 indoor pools along with sun loungers
    • Free self parking
    • Limo/town car service, ATM/banking services, and a 24-hour front desk
    • Luggage storage, laundry services, and tour/ticket assistance
    • Guest reviews speak highly of the helpful staff
  • Room features
  • All 78 rooms offer comforts such as 24-hour room service and premium bedding, in addition to perks like laptop-friendly workspaces and air conditioning.
  • More amenities include:
    • Free toiletries and hair dryers
    • 100-cm Smart TVs with cable channels
    • Wardrobes/closets, daily housekeeping, and desks

Similar properties

Exterior
Mildom Residence
Medeu District
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
9.2 out of 10, Wonderful, 15 reviews
The price is AED 382
AED 444 total
includes taxes & fees
18 Sep - 19 Sep
Mildom Residence
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Cigar Club
  • Kezdesu
  • L Fame Lounge and Leisure
  • Restaurant Nauryz

Things to do

  • 2 indoor pools
  • Full-service spa
  • Gym
  • Piano
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 2 indoor pools
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (9,555 square feet of space)
  • Meeting room

Outdoors

  • Pool loungers

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Sauna
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • Area rugs in room
  • No elevator

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 100-cm smart TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
An early check-in fee will be charged
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: 100 percent of room rate

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
3 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for KZT 10000.0 per day
Cribs (infant beds) are available for KZT 5000.0 per day

Property payment types

Important information

Optional extras

  • Airport shuttle fee: KZT 8000 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: 100 percent of room rate (subject to availability)
  • Crib (infant bed) fee: KZT 5000.0 per day
  • Rollaway bed fee: KZT 10000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Property Registration Number 5620286

We should mention

This property does not have elevators
If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Frequently asked questions

Does Grand Hotel Tien Shan have a pool?

Yes, this property has 2 Indoor pools.

How much does it cost to stay at Grand Hotel Tien Shan?

As of 18 August 2026, prices found for a 1-night stay for 2 adults at Grand Hotel Tien Shan on 18 September 2026 start from AED 498, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Hotel Tien Shan pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Grand Hotel Tien Shan?

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Grand Hotel Tien Shan?

Check-out is at noon. Late check-out is available for a 100% fee (subject to availability).

Does Grand Hotel Tien Shan provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of KZT 8000 per vehicle applies.

Where is Grand Hotel Tien Shan located?

Located in Medeu District, this spa hotel is within a 10-minute walk of 28 Panfilov Heroes Memorial Park, Zenkov Cathedral, and Almaty Opera House. Almaty Cathedral and Nedelka Park are also within 10 minutes. Almaly is 6 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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