Grand Hotel Tien Shan

Property class: 4

Choose dates to view prices

You can look forward to a free breakfast buffet, shopping on site, and a coffee shop/cafe at Grand Hotel Tien Shan. Treat yourself to a Thai massage, hydrotherapy, or a body treatment at Bali, the onsite spa. The on-site international cuisine restaurant, Restaurant Nauryz, offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with a hair salon and dry cleaning/laundry services.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
The current price is AED 531
AED 623 total
includes taxes & fees
5 Nov - 6 Nov

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Single Room

A modern bathroom with a toilet, glass shower enclosure, and a sink with a mirror above it.

Standard Single Room

8.8 out of 10
Excellent
(5 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Twin Bed
  • Free wired internet

View all photos for Deluxe Double Room

A hotel room with a large bed, a bedside table with a lamp, a chair, a small table with fruit, and a window with curtains.

Deluxe Double Room

7.2 out of 10
Good
(5 reviews)
  • 38 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 Twin Bed
  • Free wired internet

View all photos for Luxury Suite

A hotel room with a round dining table, striped sofa, and a television.

Luxury Suite

  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Superior Twin Room

A hotel room with a large bed, two bedside tables with lamps, a wooden dresser, two upholstered chairs, a mirror, and three framed pictures on the wall.

Superior Twin Room

  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for Premium Double Room

A modern hotel room with a large bed, a bench, a wardrobe, and a door.

Premium Double Room

  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Premium Twin Room

A hotel room with two beds, a large artwork on the wall, a nightstand with a lamp, and a chair by the window.

Premium Twin Room

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

About the neighborhood

Located in Almaty, Grand Hotel Tien Shan is in the city center. Almaty Opera House and Kazakhstan Independence Monument are local landmarks, and some of the area's activities can be experienced at Shymbulak Ski Resort and Central Park of Culture and Leisure. Museum of Kazakh Musical Instruments and Aqua Park are also worth visiting. Visit our Almaty travel guide
Map
115 Bogenbay Batyr Street, Almaty, 050000

What's nearby

  • A snow-covered building with ornate domes and a central dome, surrounded by trees.
    28 Panfilov Heroes Memorial Park
    5 min walk - 0.5 km
  • A cityscape at dusk with snow-capped mountains in the background and a prominent building with a green roof in the foreground.
    Almaty Opera House
    9 min walk - 0.8 km
  • A colorful church with multiple domes and a green roof, surrounded by trees and red flowers.
    Almaty Cathedral
    9 min walk - 0.8 km
  • Zenkov Cathedral
    5 min walk - 0.5 km
  • Panfilov Park
    9 min walk - 0.8 km

Getting around

  • Almaly
    6 min walk
  • Almaty Station
    10 min drive
  • Almaty (ALA-Almaty Intl.)
    29 min drive

Restaurants

  • Six Coffee+Wine
    1 min walk
  • Harat's Pub
    5 min walk
  • Deg
    5 min walk
  • I’m
    4 min walk
  • Red Beer Bar
    4 min walk

About this property

Grand Hotel Tien Shan

  • Upscale hotel located in Medeu District
  • At Grand Hotel Tien Shan, you can look forward to a free breakfast buffet, shopping on site, and a coffee shop/cafe. Treat yourself to a Thai massage, hydrotherapy, or a body treatment at Bali, the onsite spa. The on-site international cuisine restaurant, Restaurant Nauryz, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a hair salon and dry cleaning/laundry services.
  • Other perks include:
    • 2 indoor pools along with sun loungers
    • Free self parking
    • Limo/town car service, massage treatment rooms, and tour/ticket assistance
    • Laundry services, luggage storage, and a 24-hour front desk
    • Guest reviews speak highly of the helpful staff
  • Room features
  • All 78 rooms offer comforts such as 24-hour room service and premium bedding, in addition to perks like laptop-friendly workspaces and air conditioning.
  • More amenities include:
    • Free toiletries and hair dryers
    • 100-cm Smart TVs with cable channels
    • Wardrobes/closets, daily housekeeping, and desks

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The price is AED 405
AED 470 total
includes taxes & fees
5 Nov - 6 Nov
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Frequently asked questions

Does Grand Hotel Tien Shan have a pool?

Yes, this property has 2 Indoor pools.

How much does it cost to stay at Grand Hotel Tien Shan?

As of 23 October 2026, prices found for a 1-night stay for 2 adults at Grand Hotel Tien Shan on 5 November 2026 start from AED 531, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Hotel Tien Shan pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Grand Hotel Tien Shan?

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Grand Hotel Tien Shan?

Check-out is at noon. Late check-out is available for a 100% fee (subject to availability).

Does Grand Hotel Tien Shan provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of KZT 8000 per vehicle applies.

Where is Grand Hotel Tien Shan located?

Located in Medeu District, this spa hotel is within a 10-minute walk of 28 Panfilov Heroes Memorial Park, Zenkov Cathedral, and Almaty Opera House. Almaty Cathedral and Nedelka Park are also within 10 minutes. Almaly is 6 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Grand Hotel Tien Shan Reviews

8.6

Excellent

9.0

Cleanliness

8.8

Location

8.6

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 168 out of 353 reviews
Rating 8 - Good. 124 out of 353 reviews
Rating 6 - Okay. 41 out of 353 reviews
Rating 4 - Poor. 13 out of 353 reviews
Rating 2 - Terrible. 7 out of 353 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, spacious room,; quiet; excellent breakfast!
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is good to be back. Having first stayed here three years ago, I wanted to see if the place still held up, and it is easily just as good as I remembered, if not better. The food remains a massive highlight; the breakfast buffet is excellent, with the fresh salads and desserts being particular standouts. My room was thoroughly comfortable, but it was the staff who made the experience, always staying one step ahead to ensure I was well looked after. It is a brilliant, welcoming spot for a solo traveller.
Stayed 7 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spa. Staff were friendly. Room was very noisy at night with loud traffic, our room windows were on the main road.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good locations and easy access to popular places
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Property is located in a beautiful area, staff is courteous, breakfast is great
Stayed 5 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort
Good breakfast
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean hotel and professional staff.
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent! SPA is highly recommended
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Good location, friendly staff, nice rooms. I strongly recommend this hotel and I will stay here next time again
Stayed 2 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with friendly helpful staff who spoke gòod English
Stayed 4 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautifully decorated with local art. The pool was peaceful and beautiful.
Stayed 1 night in Mar 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
We stayed on the ground floor away from the road and it was really quiet. The breakfast was ok for a small hotel. We found the hotel comfortable.We did have a safe problem, which wasn’t fixed, but we did only stay 2 nights.
Stayed 2 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, very clean and well looked after. Restaurant was good, and very good pool/spa facilities. Staff were polite and helpful. Excellent central location and nice safe area (solo woman traveler). Air conditioning did not work very well, would have given 5 stars otherwise.
Stayed 7 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

A lovely, clean hotel in the city centre. Rooms are comfortable. Easily accessible to all the main sights. I didn't eat in the hotel restaurant but there are lots of food options locally.
Stayed 3 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quiet place. Staff was so nice and smiling. Housekeeping staff was also very attentive of their duties. All in all , I recommend this place to stay in Almaty.
Stayed 8 nights in Sep 2023
Verified review

10/10 Excellent

Older style but elegantly cared for. Very comfortable. We enjoyed our stay tremendously.
Stayed 2 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic central location in Almaty, conveniently located in proximity to the Opera, Arasan Spa, the Cathedral, and great restaurants. The hotel gym is small, but adequate in a pinch. The spa is not to be missed. Wonderful buffet breakfast to start the day!
Stayed 4 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay. Room was a little warm, had to open the window resulting in significant traffic noise. Good breakfast. Great staff.
Stayed 3 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Grat hotel in Almaty, Kazakhstan

The hotel is located in a good location with shops, restaurants and supermarket nearby.; the surrounding area is safe and quiet at night. The room is small since the hotel is an old building; however, it is very clean and all amenities are in very good condition. The hotel staff is helpful and speaks English well.
Stayed 2 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about Tien Shan excuses class. The staff are professional and courteous, the amenities are top notch, the rooms spacious, clean, and comfortable. The breakfast dining facilities were well laid out with a sumptuous array of food items I especially appreciated how well located Tien Shan is. From there, almost everything one needs is within a20 minute walk. Great stay.
Stayed 1 night in Mar 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has a European charm and is at close proximity to popular cafes/parks/stores/tourist attractions. However in summer time (April) the air-conditioning wasn't as effective in our room.
Stayed 3 nights in Apr 2025
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
The staff is very helpful and location very central but the property itself is very old and outdated and in need of serious refurbishment.
Stayed 2 nights in Aug 2024
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hot in the hotel. No aircon. Staff are all poker faced… feel like going back to soviet era
Stayed 4 nights in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good stay here. Staff were friendly and spoke good English. I didn’t use the spa facilities but I was given a tour and they looked fantastic. A shame I didn’t have enough time to partake. Breakfast was ok. I found the room very warm and needed to open the window during -15c to cool down a bit. The radiators didn’t seem to be adjustable.
Stayed 3 nights in Dec 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities
Disliked: Staff & service
Beautiful well-located hotel, with updated modern appointments throughout. Gorgeous pool area, jacuzzi, segregated wet and dry saunas. The room was huge and completely renovated with modern amenities throughout. One quibble: the room was very hot, with no way to cool it except opening a window, which brought in the polluted air of Almaty. Excellent high-end buffet breakfast One big issue was with the staff. Curt throughout, even considering the language barrier. When we checked-out they demanded we pay for a small hand-towel they claimed we had soiled. Whereas we had interacted entirely with women before, they had a male supervisor confront us, who spoke more English and sternly ordered us to pay. It wasn't much, so we decided to pay and leave rather than pursue it. Very strange experience indeed!
Stayed 2 nights in Nov 2025