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Mercure Almaty City Center

Property class: 4

Choose dates to view prices

Take advantage of a hair salon, a library, and laundry facilities at Mercure Almaty City Center. Hit the slopes at this hotel featuring ski-in/ski-out access. Treat yourself to a massage at the onsite spa. Be sure to enjoy lunch, dinner, and international cuisine at the two on-site restaurants. Free in-room WiFi is available to all guests, along with a bar and a gym.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
The current price is AED 576
AED 668 total
includes taxes & fees
28 Aug - 29 Aug

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 1 Double Bed

A hotel room with a large bed, a nightstand, a lamp, a chair, and a patterned wall.

Standard Room, 1 Double Bed

8.8 out of 10
Excellent
(5 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Room, 2 Twin Beds

A hotel room with two beds, a large window with curtains, and a patterned wall.

Standard Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds

A modern bathroom with a large mirror, two sinks, a bidet, and a toilet.

Standard Room, 2 Queen Beds

  • 30 sq m
  • Sleeps 3
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Double Room, 2 Double Beds

A hotel room with a large bed, a nightstand, a lamp, a chair, and a patterned wall.

Standard Double Room, 2 Double Beds

  • 30 sq m
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Privilege King Suite with Sofa

A hotel room with a large bed, a headboard with a geometric patterned wall, a window with curtains, and a nightstand with a lamp.

Privilege King Suite with Sofa

  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Privilege Room with 1 Double Bed

A hotel room with a large bed, a nightstand, a lamp, a chair, and a patterned wall.

Privilege Room with 1 Double Bed

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

About the neighborhood

Located in Almaly District, a neighborhood in Almaty, Mercure Almaty City Center is in a shopping district. The area's natural beauty can be seen at 28 Panfilov Heroes Memorial Park and Nedelka Park, while Gabit Musrepov Kazakh Theatre for Children and Youth and Museum of Kazakh Musical Instruments are cultural highlights. Aqua Park and Fantasy World Almaty are also worth visiting. Explore all the area has to offer with horse riding and hiking/biking trails. Visit our Almaty travel guide
Map
53 Abylai Khan Avenue, Almaty, 50004

What's nearby

  • A snow-covered building with ornate domes and a central dome, surrounded by trees.
    28 Panfilov Heroes Memorial Park
    14 min walk - 1.2 km
  • A cityscape at dusk with snow-capped mountains in the background and a prominent building with a green roof in the foreground.
    Almaty Opera House
    3 min drive - 2.3 km
  • MEGA Park
    10 min walk - 0.9 km
  • Zenkov Cathedral
    16 min walk - 1.3 km
  • Panfilov Park
    19 min walk - 1.6 km

Getting around

  • Almaly
    7 min drive
  • Almaty Station
    13 min walk
  • Almaty (ALA-Almaty Intl.)
    31 min drive

Restaurants

  • Starbucks
    5 min walk
  • Satori
    8 min walk
  • Community Bar
    12 min walk
  • Line Brew Reserve
    2 min walk
  • Sandyq
    3 min walk

About this property

Mercure Almaty City Center

  • Upscale hotel located in Almaly District
  • A hair salon, a library, and laundry facilities are just a few of the amenities provided at Mercure Almaty City Center. Hit the slopes at this hotel featuring ski-in/ski-out access. Treat yourself to a massage at the onsite spa. Be sure to enjoy lunch, dinner, and international cuisine at the two on-site restaurants. In addition to a bar and a gym, guests can connect to free in-room WiFi.
  • Other perks include:
    • Free self parking
    • Buffet breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
    • An electric car charging station, babysitting (surcharge), and a water dispenser
  • Room features
  • All 117 rooms boast comforts such as 24-hour room service and premium bedding, as well as perks like pillow menus and air conditioning.
  • Other conveniences in all rooms include:
    • Free infant beds and free extra beds
    • Recycling, LED light bulbs, and eco-friendly cleaning products
    • Eco-friendly toiletries, bathtubs, and bidets
    • 42-inch LED TVs with digital channels
    • Coffee/tea makers, fans, and daily housekeeping

Awards and affiliations

  • Sustainability Certifications
  • This property is certified by this third-party sustainability certification scheme: Green Key (Foundation for Environmental Education). For more information on what this certification requires and verifies, please visit their website.

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:30 AM for a fee: KZT 10,000 per person
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Barkhan
  • Gourdet

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Sauna
  • Ski-in/ski-out access
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free rollaway/extra bed
  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting rooms

Full-service spa

  • Massage
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Hardwood flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Free crib
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub
  • Bidet
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Fan
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children aged 12 and younger eat free breakfast
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately KZT 10000 per person
  • Airport shuttle fee: KZT 10000 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Is Mercure Almaty City Center pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Mercure Almaty City Center?

As of 18 August 2026, prices found for a 1-night stay for 2 adults at Mercure Almaty City Center on 28 August 2026 start from AED 576, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is free at this property.

What time is check-in at Mercure Almaty City Center?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Mercure Almaty City Center?

Check-out is at noon.

Does Mercure Almaty City Center provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of KZT 10000 per vehicle applies.

Where is Mercure Almaty City Center located?

Located in a shopping district, this Almaly District hotel offers ski-in/ski-out access and is within a 15-minute walk of Gabit Musrepov Kazakh Theatre for Children and Youth, MEGA Park, and Green Bazaar. 28 Panfilov Heroes Memorial Park and Nedelka Park are also within 1 mi (2 km). Almaly is 20 minutes by foot and Almaty Station is 13 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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