Is Shera Inn Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Shera Inn Hotel?

Self parking is free at this property.

What time is check-in at Shera Inn Hotel?

Check-in start time: 2 PM; Check-in end time: midnight.

Does Shera Inn Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of KZT 6000 per vehicle applies.

Where is Shera Inn Hotel located?

Located in Medeu District, this spa hotel is within 1 mi (2 km) of National Museum of Kazakhstan and Presidential Palace. Republic Square and Almaty Tower are also within 2 mi (3 km).

Shera Inn Hotel Reviews, Deals & Photos 2025

10/10 Excellent

Edward

6 February 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great

Stayed 2 nights in Feb 2023

4/10 Poor

Abhijit

23 April 2023

Disliked: Cleanliness, staff & service, property conditions & facilities

Need to really work on their service skills.

The hotel service was not at all upto the mark. Staff at reception needs to work on their English language. Before coming to the hotel we checked with them for early checkin and checkout. The staff confirmed there won’t be any additional charges for the same, however, on the last day they did everything to make it tough on us. We decided to extend the stay by one day and were told certain amount to be paid on the second day of the stay and it was paid. Upon coming back from tour in late evening we were told you need to pay extra because staff made some mistake and told us wrong tariff for the extra night in addition to early check in charges. Ayat got involved on last day (good in English) and helped us to resolve the finances and came up with in between amount. But the drama from staff that their salaries will be cut, they will need to pay for error, plus weak communication skills was a disaster. Even after agreeing it was their mistake they threatened us to be thrown out of hotel (at 11 pm after our tour) if not paid was too much to take in. We got a decent room with an excellent view, but sink was getting clogged, tap in shower area were not working forcing to take shower in bath tub. Jet spray wasn’t working. Rooms were not cleaned till asked to be done. Breakfast options were very limited esp for Vegetarians, too much meat in early morning. Overall would never advise to stay at this hotel when you have other better options.

Stayed 2 nights in Apr 2023

6/10 Okay

Nurlan

22 December 2023

Liked: Cleanliness, staff & service

Horrible air conditioning, temperature in my room room was 28С

Stayed 2 nights in Dec 2023

2/10 Terrible

Rubina

22 December 2023

Disliked: Cleanliness, staff & service

Unhelpful staff Breakfast was very mediocre coffee machine was dispensing cold coffee and the staff had no idea how to increase the temperature the room was too hot with no temperature control no coffee or tea in the room . Even 3 star hotels have a little tea service with a kettle

Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

31 May 2023

Liked: Cleanliness, staff & service, room comfort

The location was very convenient, the condition not the best and a bit old already. The breakfast was a good value for the money.

Stayed 2 nights in May 2023

6/10 Okay

Vasily

21 April 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Could be better

The hotel is good. The lobby is elegant. The room is also ok. The bathroom had a bad smell. And the shower gel and shampoo surprised me with their jelly-like consistency. It was not convenient for me to shake it out from a jar. Breakfast variety is good. But the restaurant was quite stuffy. Surprised that the bar is closed in the evening. The spa was also disappointing. The sunbeds are not very comfortable, the sauna is scalding. The good is pool, nice and big.

Stayed 1 night in Apr 2023