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"Good"

"The property is good Ruined our overall experience, the hospitality and service were extremely disappointing and fell far below what I would expect from a property of this standard It started with the key card not working for a room, and even after notifying the front desk we had to wait outside for ~30 minutes with kids. The cart services are not able to handle the load as the numbers don't match with the guests (275 rooms, 17 carts ). Room services were taking 1.5 hours to deliver even small...

"A really great concept with such wide and thought out elements. "

"Great food!"

"Chegamos no hotel, e tivemos a surpresa de que o mesmo nao tinha um quarto para a duracao de nossa reserva, apos uma longa discussão com o hotel acabamos reservando o JW marriot ao lado por 4x o preco que estavamos pagando e exigimos uma noite gratuita no dia da chegada, os mesmos nos informaram que podiamos comer por cortesia no hotel como nao haviam taxis ou carros na propriedade para nos levar a nenhum restaurante. No dia seguinte nos cobraram a refeição (terrivel). "