"Our room faced a busy road, so it was quite noisy. There was no air conditioning, which made the room very hot. In addition, the window blinds didn't provide full blackout coverage, so the room became bright early in the morning, making it difficult to sleep. The Wi-Fi connection was also very poor and frequently dropped out."

"One-star review Extremely disappointing experience, mainly due to the appalling customer service. During our three-night stay, the shower was not draining properly and the sewage water eventually flooded the bathroom. The entire bathroom floor was covered in dirty water, causing us considerable distress. I unfortunately slipped, hurt my back, and then had to clean up the flooded bathroom myself using a floor towel. We reported the issue as soon as we were able to, and were repeatedly told...

"The Urban Inn Hotel is excellent! The room comes with a full set of amenities, is spacious, comfortable, and clean. The check in process was simple because of the online communication. Well done Urban Inn! We enjoyed every minute of our stay in your beautiful town."

"Schöne Wohnung, gute Betten, Lage gut. Verbesserungsvorschläge: 1. Kühlschrank frostet zu sehr. 2. TV ohne Kanalverbindung? 3. Abfluss im Bad war sehr träge. "

"Mountain & stream were very relaxing & enjoyable "

"Great value and location. Check in is a little strange because you need to go to a different location but the room was huge and ideally situated in Innsbruck."