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"Clean room"

"The staff was very accommodating and all so friendly Made everyone feel welcome"

"clean room, wonderfully quick service. made the stay spectacular "

"Bar was fine, breakfast was terrible and the service was subpar. Maybe it was the servers first day. Coffee was cold, eggs were served without meet… water given after several requests. "

"Historic hotel 﫶Actually rates out closer to 3.5 ⭐️⭐️⭐️. Things to consider: No parking, hotel staff MIA and not helpful (low quality), no amenities, gym was the worse of the worst almost dangerous. However, the property is well maintained, and the room was quite nice. Had a fireplace 🔥. I stayed here because there was a coffee shop in the hotel that was very good but it has since closed, The entire area around the hotel is in a state of decline unfortunately. I hope they can save it 🙏"

"The rooms were terrible, stains all over the floor, mold on walls the bed was not comfortable at all!!! The breakfast was a Joke hardly anything out. Not happy one bit for as much as I paid!!!!! "

"Stayed on a Friday night and it was quiet and a great nights sleep! Staff was very nice and accommodating. Room was very clean and breakfast was good!"

"I can only rate this hotel a 10 of a 10. The property is immaculate and located in the heart of downtown Buffalo minutes walk to great bars and restaurants. The hotel offers complementary transportation for free to any restaurant you would like to go which was great. The rooms are sparkling clean and the beds very comfortable. The staff is phenomenal, friendly and very helpful! Shout out to the front desk, the shuttle guy and last but not least to the gentleman at the breakfast area. The breakfast was delicious with everything very fresh. I HIGHLY recommend this hotel to everyone. "

"It was a nice hotel but the hot springs was closed. That was the entire reason for our visit. It was closed three days before our arrival I feel like we should have been notified by Expedia or the hotel since it was a planned closure. Disappointed in the response from the hotel and Expedia. I wouldn’t reccomend this hotel."