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"The hotel was great, close to where we needed to be. The issue was that our credit card was charged multiple times during our stay. The front desk staff did their best to try and sort out what had happened, the rooms were prepaid and we had placed our security deposit. There should not have been any extra charges. The situation is sorted out now but it took a few days and I never heard back from hotel management. Very stressful when you are charged extra fees and provided little explanation as to what happened."

"Nice room Clean room Friendly"

"The Richardson is a magnificent and masterful architectural experience. Vast and captivating to the historically minded. We really enjoyed our stay. We were introduced to the architecture of Buffalo which houses structures that rival those we visited in Europe. Highly recommend for those with the interest. "

"Parking was easy. "

"HOTEL CHARGED ME FOR AN HALF DAY AS MY DAUGHTER LEFT SOME STUFF IN THE ROOM; I HAD LET HOUSE KEEPING KNOW AS I WAS LATE GETTING OVER TO THE EVENT CENTER. I WAS TOLD IT WAS OK AS THEY WOULD NOT BE CLEANING THE ROOM TILL 5PM; AT 3:45 SECURITY HAD TO LET US IN THE ROOM TO GRAB LEFT ITEMS AND WAS RUDE ABOUT IT; I EXPLAINED HAD TO LEAVE QUICKLY TO NOT MISS AWARDS AND WAS TOLD BY HOUSE KEEPING IT WAS FINE. ALSO HOTEL DID NOT HAVE ANYTHING OPEN FOR US CONSIDERING THE COMPETION BREAKFAST OPEN AT 7 KIDS HAD TO BE AT EVENT CENTER AT 7:00 AM. RESTRAUNT FOR DINNER NOT OPEN TILL 4 AGAIN NOT TAKING IN CONSIDERATION THE MAJORITY OF GUESTS SCHEDULES WE WERE NOT ABLE TO USE."

"The gym was small but sufficient "

"Yes The place was clean the check-in was friendly The room was clean I just found it kind of unusual I use a walker I'm disabled and my floor was located on the fourth floor with a nice walk in shower with low water pressure there was a message that came to my email You know how's your room and do you have any concerns message which was a nice I said the only concern I have is I'm on the fourth floor and if there was an emergency a disabled person wont be able to get down to the first floor. They didn't seem concerned about it but they noted it I just find it unusual that disabled people would be put up on the top floor. It actually was a beautiful sight because I could see the lake not from my room but from the hallway. I didn't have breakfast I grabbed coffee on my way out but it looked like it would be very satisfying. I was able to use the pool in the middle of the day and then mr Olympic swimmer came in after I got out of the pool and it was kind of curious that he took over the pool and did his laps and splashed up water all the way around but it didn't disrupt anybody and it just showed that people really got to use the property and use the space for whatever their needs were. I would suggest opening the pool at 6 or 7am for people who work to use before departure.The parking lot is well lit I parked in the disabled space right by the door. And the room rates were extremely affordable. I would highly recommend this location."

"Yes"

"Nice"