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"Hilton, congratulations. You’ve built a hotel in Belfast that looks the part. Check-in was smooth, staff were friendly, my room was spotless, modern, and ready early. The location is excellent – right in the heart of the city. On paper, it should have been a flawless stay. But then came the only thing that really matters: sleep. Hilton – it’s 2025, not 1975. And yet here we are, with you still sticking bargain-bin open-coil mattresses in your rooms. Every tiny movement was met with a metallic clonk and twang like a rusty trampoline from a skip. Support? None. Comfort? Laughable. I woke up with sore hips and the horrible realisation that the floor probably would’ve been kinder. Honestly, this mattress wouldn’t cut it in a £30-a-night B&B, never mind a Hilton-branded hotel. Disgraceful. Then there’s the air conditioning. Oh yes, you can “control” it – right down to a tropical 19°. Which, let me tell you, is far too hot to sleep in. So there I was, roasting in a room that wouldn’t cool, stuck on a mattress that groaned like scrap metal every time I dared to breathe. That’s not rest – that’s medieval punishment disguised in modern décor. And that’s the great shame. The hotel itself is beautiful: clean, modern, smartly run, well-situated. But hotels aren’t judged on how Instagrammable the lobby is. They’re judged on whether you can actually get a night’s sleep "

"Good value for money. Staff very pleasant. Excellent breakfast and bar and restaurant very welcoming."

"Perfect location in center of Belfast. Enjoyed our stay!"

"Good experience and happy with everything"

"Great location, felt that I was in the City, great staff who showed true grace, as their booking software had a SNAFU. "

"Everything was clean and pleasant. The Staff was fantastic and professional. The breakfast was good and BBQ chicken pizza 🍕 fantastic. "

"This is a charming hotel that goes above and beyond. They think of all of the amenities from robes and slippers and candles and matches. We had high tea in the restaurant, which was just ok, they didn’t give us a selection of tea and the portion sizes were much too large. "

"Great property. Felt very safe. Walkable to all that city centre has to offer."

"The front desk staff, cleaning staff, breakfast buffet, room & cleanliness was excellent! The hotel is conveniently located to walk everywhere, including the train station, which is a must for us when travelling throughout Europe. I would "