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"Very helpful and friendly staff. West tower looked generally newer than the East tower. Not much to do nearby but super close to the airport! The hotel has airport shuttles running every 30min and it’s only a 5min ride away. Concierge helped us book a taxi 30min out to outlet malls and shopping area. As for the facilities, there was a pool for adults and a separate one for kids. There was also a little park/walking path garden between the tours. "

"Didn't try breakfast, as there are many restaurants around the area. Staff are frienfly snd helpful. "

"Our stay at ENA Suite and Hotel was one of the highlights of our trip to South Korea. The hotel is conveniently located near both the train and bus stations, with restaurants and a convenience store right next door. The property is exceptionally clean, and the staff are friendly, helpful, polite, and speak English. I would definitely stay here again and highly recommend it to others."

"Great hotel, easy to get to get to any transportation, clean and a lot of amenities "

"Clean Room, Staffs are very kind"

"Property was very clean and staff was extremely helpful. Excellent value."

"A lovely hotel in a great location. Really efficient check-in and check-out - super simple with the kiosks. The room is nicely set up with amenities like pajamas and slippers. The breakfast was great - a lot of variety, tea, coffee, juice, Korean dishes, and more. The location is perfect - restaurants and coffee shops around that are open late. Walked to Seoul station afterwards. Because it is on the 11th floor (you take the elevator to reception), it was really quiet. Didn’t hear any noise from the street at all. A solid place to stay in Seoul. "

"Limited access to the gym. One visit per room per day. "

"First time staying at Lotte hotel. It was a wonderful stay. One of the best hotel we’ve stayed in Seoul. The room was so spacious and comfortable. Definitely would recommend this hotel!"