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Arusha Serena Hotel

3.0 star property
Travelers start with a traditional English breakfast, consult the concierge for local tips, then relax with spa treatments or explore by bicycle.

Choose dates to view prices

Arusha Serena Hotel, near Mount Meru, welcomes families and solo travelers. Enjoy English breakfast in the garden, arcade games, spa services, bicycle rentals, and high-speed WiFi for seamless relaxation.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Business services
The current price is AED 539
AED 645 total
includes taxes & fees
28 May - 29 May

About this property

Arusha Serena Hotel

  • Family-friendly hotel connected to the convention center
  • Free English breakfast, a garden, and an arcade/game room are just a few of the amenities provided at Arusha Serena Hotel. Active travelers can enjoy cycling at this hotel. Treat yourself to a Swedish massage or other spa services. In addition to a library and laundry facilities, guests can connect to free in-room WiFi, with speed of 50+ Mbps.
  • Additional perks include:
    • Free self parking
    • Bike rentals, a roundtrip airport shuttle (surcharge), and express check-out
    • Supervised childcare (surcharge), a banquet hall, and a gift shop
  • Room features
  • All guestrooms at Arusha Serena Hotel boast thoughtful touches such as bathrobes, in addition to amenities like free WiFi and free bottled water.
  • Other amenities include:
    • Free toiletries and hair dryers
    • Ceiling fans, daily housekeeping, and desks

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  • Parking included
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The price is AED 594
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includes taxes & fees
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Policies

Check-in

Check-in start time: noon; Check-in end time: anytime

Early check-in subject to availability

An early check-in fee will be charged

Check-out

Check-out before 10 AM

Late check-out subject to availability

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are available for TZS 150.0 per night

Property payment types

Important information

Optional extras

  • Airport shuttle fee: TZS 12000 per person (one-way)
  • Airport shuttle fee per child: TZS 6000 (one-way), (from 4 to 17 years old)
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: TZS 150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Property Registration Number 16653

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Is Arusha Serena Hotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Arusha Serena Hotel?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at Arusha Serena Hotel on 28 May 2026 start from AED 539, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is free at this property.

What time is check-in at Arusha Serena Hotel?

Check-in start time: noon; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Arusha Serena Hotel?

Check-out is at 10 AM.

Does Arusha Serena Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of TZS 12000 per person applies.

Where is Arusha Serena Hotel located?

This family-friendly Arusha hotel is located near the airport, 1 mi (1.6 km) from Lake Duluti, and within 9 mi (15 km) of Natural History Museum and Maasai Market and Curios Crafts. Arusha Golf Course and Arusha Declaration Monument are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.4

Exceptional

9.8

Cleanliness

8.2

Location

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 47 out of 63 reviews
Rating 8 - Good. 13 out of 63 reviews
Rating 6 - Okay. 2 out of 63 reviews
Rating 4 - Poor. 1 out of 63 reviews
Rating 2 - Terrible. 0 out of 63 reviews

Reviews

Verified

10/10 Excellent

Kathleen

Liked: Cleanliness, amenities, property conditions & facilities
All the amenities were wonderful
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Dave

Loved the monkeys on the property, the staff was excellent and the property beautiful!
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Illona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms in a lush setting. Staff were extremely competent and friendly
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and grounds are beautiful! The staff was extremely helpful and friendly. I would highly recommend them!
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Paloma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place !! Very clean and relax
Stayed 1 night in May 2024
Verified

10/10 Excellent

edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
monkeys on the roof were a lot of fun! Beautiful grounds and buildings. Very helpful staff and great food.
Stayed 2 nights in Apr 2024
Verified

8/10 Good

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good food
Stayed 3 nights in May 2024
Verified

10/10 Excellent

Farron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Stay

We had two beautiful nights here with exceptional service from the staff who were kind and attentive to your every need. The grounds are beautiful and well maintained. I would stay here again and recommend it to anyone wanting peace and serenity.
Beautiful Bungalows!
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful, quiet property with excellent staff. We had a room with a large king, and twin bed, perfect for families. It is a short drive from the hustle and bustle of Arusha. Wonderful place to stay with the bonus of several monkeys on the property for entertainment.
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely beautiful! The grounds are designed in such a way you just want to stay forever. A nice walking path allows some exercise while enjoying the grounds
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 star Tanzanian experience

This is truly a Tanzanian 5 star experience. Service is excellent, food is excellent and very reasonably priced. The rooms are very clean, there is an AC unit in the room I am staying in. The room is decorated in a style that speaks to the region. The WiFi is best in the common area which is typical for hotels in this country. There is consistent hot water for the shower which I did not experience in any other hotel here. The grounds are immaculately maintained. The staff was very kind in accommodating my requests. I started the trip here and ended the trip here and I am so happy I did.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Five star Tanzanian experience

This is truly a Tanzanian great value five star experience. Service is excellent, food is excellent and course dinner very reasonably priced. Breakfast is complimentary. The rooms are very clean, there is an AC unit in some of the rooms. The room is decorated in a style that speaks to the region. The WiFi is best in the common area which is typical for hotels in this country. There is consistent hot water for the shower which I did not experience in any other hotel here. The grounds are immaculately maintained. The staff was very kind in accommodating my requests. I started the trip here and ended the trip here and I am so happy I did.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Maureen

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff. Rooms clean and comfortable. Lovely grounds. Food very good. Really enjoyed my stay.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with a Colonial feel and great service.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Faye

Liked: Cleanliness, property conditions & facilities
Staff was attentive and warm/friendly. The service and food were both excellent. The room was clean, beautiful, and comfortable. I would highly recommend this hotel!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely tranquil place to stay
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiul lodge, rooms and gardens. Excellent food. Fantastic staff. Recommend doing the walk around Lake Duluti
Stayed 2 nights in Aug 2023
Verified

8/10 Good

Guisela

Liked: Cleanliness, property conditions & facilities, room comfort

Have some rest

Beautiful place, location is in the middle of nowhere but hotel lovwly
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful place to stay just outside Arusha

Beautiful hotel! The rooms are all separate bungalows spread out over a large park like area which is very beautiful. There is a nice walking trail that goes around the entire area and we really enjoyed it. The restaurant is outstanding and has a good selection. Very good breakfast too. We ate several meals there. The photos on the website are exactly what it looks like. Very friendly staff. We highly recommend it.
Stayed 1 night in Mar 2023
Verified

8/10 Good

Sandra

Liked: Cleanliness, property conditions & facilities
If you want to stay in a hut in an ugly part of Arusha, without the safari animals, this is your place. Most guests use it overnight on their way to where the animals are. Pretty “rustic”.
Stayed 2 nights in Sep 2022
Verified

8/10 Good

Said

Old building, kept clean and the surrounding is nice but needs more work. The food is terrible, I would give it a one star nothing more. For a Serena I was hoping they would have good food and the menu looks like it was written in the 70s or 90s and was never changed.
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

H. PETER

The only problem worth noting in my 2 stays ( before and after a 13 day safari) was the inability of the property to process credit cards. This required much more cash than travelers are accustomed to carrying.
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Faryal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very friendly and accommodating

I only stayed one night at this hotel because I arrived at 20:15 and my safari would start the next morning. I arrived at 22:00 and asked for dinner. Although the restaurant closes at 22u, they made an exception for me and brought out the menu. Very accommodating and friendly! I wouldn’t know where to get food that late at night. I’ll definitely stay there again for longer.
Stayed 1 night in Aug 2022
Verified

6/10 Okay

Carol

Liked: Cleanliness, property conditions & facilities, room comfort

Head office needs to get their act sorted

We arrived at Arusha Serena Hotel at 3.30am after a 24-hour journey, only to be told they did not have a reservation for us. I showed the receptionist the hotels.com booking and she finally gave us a key and said she would sort it in the morning. No apology the next morning. The rooms are very nice, in little rondavals. A bit smaller than shown on their photos though. Good choice at breakfast and overall the staff were very polite and friendly. Would I stay again - Yes but central reservations need to get their act together. Out of the 6 lodges we stayed at in Tanzania, 2 belonged to Serena. The 2nd hotel (Ngorongoro) had overbooked and we had a terrible experience there - again in was down to central reservations. Such a shame because both properties are lovely and unique and have lovely staff. Let down completely by head office.
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Inmaculada Concepción

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bue a estancia, buen desayuno, hotel seguro y personal muy amable, lo recomiendo
Stayed 1 night in Jun 2024