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"Old and outdated and very dirty"

"Menu was fresh."

"There were numerous maintenance issues in the room - broken faucetS (plural), shower door did not close, towel hook was missing, fridge did not work, issues with the TV. Bathroom was DIRTY. Toilet had not been cleaned. There was mold in the shower. We booked for 3 people (and were charged for 3 people) but we were only provided with TWO (2) towels, 2 glasses, 2 mugs, etc… The hotel was understaffed. Took 20 minutes to reach the reception! ALL of this should have been dealt with PRIOR to check-in."

"The digital key was annoying, and digital check in/check out didn't work. The hotel itself was excellent for the price Clean and modern room, good location, very quiet. Room was cramped but this was expected and really all I needed. I even got upgraded; my room had a window when I booked a windowless room."

"Very convenient location, friendly staff, nice rooms. This is our default hotel for Kensington now."

"Bed was a bit hard for us but that’s a personal thing, overall nice hotel for an airport layover"

"The breakfast was great, staff were friendly! But make sure to buy it as an add-in when you book your room. If you are paying for it separately in the morning, it will be marked up significantly."

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"Large room just a short walk from terminal 4. Other hotels are also accessible via the walkway."