"The new smaller portion menu is a plus and minus. Less food, same price. No add one is a big minus. I miss Shawn, the bartender, he gave it a step up..I miss the breakfast included, the new management does not do any bonues to people staying over night. We were on a time crunch and could not do a full service breakfast plus costs. The al a catre or grab and go way one of our reasons for using Callahans as our stop over.
Our room was okish. I don't like the soap/shampoo/conditioner dispensers. Since 2 of the 3 were missing. Our room had a broken lock, so I could not get into my room with the key card. The new management needs to upgrade the locks on all doors, take care of guests and make sure all of the amenities are available. We talked to staff, they are happy with the new management, they are taken care of, in return, the guests are suffering. We've stayed her many times. We see good and bad with the new management. Usually I would give a 5 star review, I think with our current experience, it's maybe a 3+ish. We drive to pnw 3-5 times a year. Next time we might power through to a better location with better amenities, for the same price. I'm sad to leave this honest review, because we have always loved Callahans. We've referred Callahans. This last trip was sub par. All of the staff are wonderful, I fully think this is a management issue. Not a staff issue. On a positive side note, Sunshine, the server is a ray of sunshine. Thank you"