"**Beware of Theft**
During our stay at Obelisk Nile Hotel, Aswan (11–13 March 2026), the door lock to our room suddenly stopped working on the late afternoon/evening of 12 March, the night before checkout, despite functioning normally just two hours earlier. The hotel provided a master key, but the issue was never properly resolved.
After checkout on 13 March, we discovered that a pair of prescription sunglasses was missing from our suitcase. We immediately contacted the hotel and requested an incident report for insurance purposes. The hotel reviewed CCTV footage and claimed I was seen wearing sunglasses when leaving the premises. However, I clearly explained that the glasses in the footage were my everyday transition lenses, which darken under UV light, and are not the missing sunglasses.
Despite this clarification, the hotel refused to acknowledge the issue and eventually stopped responding altogether. We also formally requested that CCTV footage covering our room and the corridor during our stay be preserved and provided for police and insurance purposes, but received no response. We are concerned that the lock malfunction may be related to this incident.
This experience was extremely disappointing. I would not feel comfortable staying at a hotel that fails to properly address serious incidents and protect guests’ belongings."
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