4/10 Poor
Sara T.
23 February 2023
Unnecessarily difficult holiday experience
Let me start by saying the actual property was fine. Fittings and fixtures were all good but it is being managed by a third party. This is where the problems start. We were traveling around NZ when the cyclone hit and I was trying to confirm that this property was still good and I never heard back. The day of our booking I got an email that I had to create another account on bachcare to get the info needed to check in. I wasn’t able to do so until I paid a $40 balance that I had no clue where it came from. Then, once inside, the only info given was via QR code. I go on holiday to disconnect- not create new logins and scan this and that. I’m assuming the additional fee I was charged was for linen which I think is ridiculous as well. I’ve travelled all over the world and never had to pay for linens when renting a home. All of this and proper maintenance isn’t even being done. The bathroom had dusty floors, a moldy shower, the cutlery drawer was FILTHY and we were given an old, used sponge for washing dishes. I’m sure Bachcare makes things easier for the owner, but as a guest- it was a terrible experience. Be warned!
Sara T.
Stayed 4 nights in Feb 2023