Cottages in Augusta County

"The room was spacious and had a comfortable bed, but twice we found long black hair that wasn’t ours on a pillow and the comforter. Our towels had rips in them. One of the bedside lamps had a burned out bulb, and when I went down to the desk to ask for a replacement, there was no one there for a long period of time. I eventually gave up. The alarm on the old-fashioned clock radio in the room surprised us by going off super early in the morning. The lobby and hallways had a weird disinfectant smell. I would not stay here again."

"Well lit parking lot. Very accommodating staff. Comfortable beds. Complementary breakfast had a good selection. "

"Check-in was the easiest I've ever experienced at a motel. The breakfast was hot and readily available at the lobby. The only downside I would add is that the doors on the room were not exactly air tight."

"The little outside balcony that looked into a beautiful field and the rose bushes filled with birds was a wonderful unexpected surprise!"

"The first unit we checked into had both adult and baby roaches present. To the resort’s credit, they moved us promptly once we reported the issue, but the timing made the situation especially inconvenient since it was around 10 PM and we had just started settling in after returning late from a wedding event. We were in town for a wedding and spent most of our stay attending offsite wedding events, so we did not really have the opportunity to fully explore or enjoy the resort amenities during our visit. While the staff responded quickly, the experience impacted the rest of my stay. I spent much of the trip feeling uncomfortable, constantly checking for bugs, and worrying about bringing them home with us. The resort offered four park passes as a goodwill gesture, which I appreciated. Unfortunately, after the experience, we did not feel particularly eager to return, so the resolution did not fully address the impact the situation had on our stay. We do have a year to use the passes, so perhaps with time we may reconsider. In fairness, our group had three different units spread across the resort and no one else reported similar issues, so this may have been an isolated incident. However, it still significantly affected my ability to relax and enjoy the stay."

"Very clean and comfortable rooms. "

"The hotel was clean and felt safe. The staff were very friendly and helpful"

"We have stayed in this hotel before but this room was worse than the others. The bathroom needs repainting and it had mold spots on the walls. Just wasn't as well maintained as the others. Breakfast is your typical hotel "free" breakfast. Nothing special. Staff is always friendly. "

"Halls were dark and dingy. Room was also dark with musty smell. Gym was dirty with bugs and seem to have not been cleaned in a while."