"Upon checking in, there was a young couple in front of us that had 2 rooms reserved. They were having trouble coming up with an extra $200 for the mandatory $100 per room incidental hold charge. This charge was not listed anywhere on their website when you make the reservation. There was also a second sign that said NO ROOM CHARGES ALLOWED. So if there are no room charges allowed, why would they need to hold $100 for incidentals? Then we checked in and I asked how late the pool was open. He said it closed at 10pm. It was 9:37pm. My grandson was having surgery in the morning at the Cleveland clinic and was quite nervous. I told the clerk that he would have just enough time for a quick dip to calm his nerves. The clerk never told us that we needed wrist bands to get into the pool area. So we quickly went to the room and hustled back to the pool area only to discover that we couldn't get in because we didn't have wrist bands from the front desk. While by the time we would have gone back and got them, it would be after 10pm. So we went back to the room disappointed only to discover that there was no bedding for the pull out sofa. So now we had to go down to the front desk to get our own bedding. The lamp on the side of the bed flickered when the cord got bumped so my grandson crawled under the bed to plug it in all the way and he found a red pill and a sock so they must not vacuum very well. Then there was no cold water only extremely HOT!"
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