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"The customer service is lacking when we checked into our room. "

"Great advice for lunch, dinner, and drinks watching the sunset from the front desk staff."

"Great location only a few minutes walk to the train station and a mall including a grocery store. Rooms are lovely with gorgeous big windows showing the mountains and AC was perfect. Also had an excellent breakfast buffet with plenty of choices. I do have to say the pillows were awful offer no support whatsoever. Did have an issue with housekeeping where personal items were moved (I.e clothes were put into my open luggage from a chair, medication also put into the luggage, and toothbrush being moved); do not appreciate the stress of having to look at all my things to make sure nothing was stolen since my personal things were moved around. Overall I do recommend."

"The staff was extremely helpful and friendly with check-in. The hotel is wonderfully decorated and has a lot of old world charm. The room we had was a little cramped and in hindsight, I wish we had upgraded to a larger room. The breakfast menu was great, with a large selection of fresh, local food choices. Fresh sqeezed OJ, mimosas and fresh pastries were wonderful. The outdoor patio dining area was a great place to grab a drink, relax and watch the people walking the streets of Old Town Innsbruck. Highly recommend this hotel."

"No hot water every morning and evening! Junior suites are located on lower floors with absolutely no views. "

"The stay was good with the exception of parking stresses and their rooftop bar being closed...a key reason to choose this hotel over others in the same area"

"Location Staff Ibrahim at front desk amazing friendly nothing to much for him also speaking 4 languages always useful in a great hotel"

"friendly staff"

"Ok"