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"Staff always helpful and friendly. Hotel facilities as you would expect from a Best Western"

"Great "

"Had some issues with air con cause of the time of year but staff worked tirelessly for solution offered alternatives and eventually got it working. Their efforts were much appreciated "

"Hotel was nice and very well priced. Excellent, friendly hotel staff who were helpful."

"Very comfortable hotel in the heart of Burgas a few minutes from bus station. Short walk to sea park. Great staff and fabulous breakfast. "

"Hotel is getting ready to close for the winter so it was a little empty but the food was ample and good, the staff are amazing. I forgot my uk to eu adapter and they loaned me one. "

"The food in the testurant and smack bar is not the best "

"Just great"

"We booked the room and then we attempted to contact the property countless times to confirm our reservation and no one answered the phone. On arrival were met by a staff member that should not be working in hospitality as he never said any welcoming words. On the way to our room we realised that we made a huge mistake as the dirt in the corridors was indescribable and unfortunately the smell of food such as fry macro and variety of off soup we’re almost chocking us; never mind that when I entered the room I realised that the room itself was worst than the corridors, when tried to get a shower the shower was broken which was fixed but the toilet flush wasn’t working properly and I did have to fill 10 litres of water bottle and use it to flush the toilet.This also was reported but for four days we were there no one did fixed the issue. In the morning we miss the breakfast but when we went to the snack bar it become clear to us why there was bad smell in the corridor as the staff were frying everything in a black oil, the tables and food areas were disgusting. Food at the snack bar is disgusting and not safe to eat. Nobody from the hotels chefs follow food hygiene guidelines and checked the temperature of the hot dishes during my stay! Kitchen staff did not speak any different languages like English. There is no description of the food nobody knows what they eating! No information about food allergy! The hotel description are 4 stars but did not meet the criteria for 2 stars!"