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Top Bac Me Hotel Reviews

Four Points By Sheraton Ha Giang

8/10 Good

"Whilst the hotel itself is beautiful and our room extremely comfortable and luxurious the amenities were lacking. We had a stay before and after doing the loop. We gave the hotel a chance regarding using the pool. It was extremely busy with loads of kids the first time we tried to use it. So thinking it was just bad luck we tried again when we returned from the doing the loop in the evening and again the next morning. Same thing, full of kids and adults not staying at the hotel so basically a public pool. It should not be included as one of the amenities of hotel. It's very disappointing the hotel has chosen to give the pool out to the public at the expense of the hotel guests. One of the main reason we chose this hotel was to have a lovely swim and then sit back relaxing on the lounge chairs. All staff were so lovely and tried to make amends but it was very awkward complaining to them as given how they looked they were probably sick of hearing the same complaints. Not good enough from management and clearly they don't care about the hotel guests or their staff otherwise they would have done something by now. At the least have a 2 hour time slot purely for hotel guest every evening everyday. The breakfast buffet was good with plenty of choice and a reasonable coffee machine. The spa and was fantastic with excellent massages in a lovely, relaxing environment. I would definitely return if they made the pool guests only and had more ambiance at the top bar."