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Casa Chukum Bacalar

4.0 star property
Colonial hotel with a fitness center and a rooftop terrace

Choose dates to view prices

Photo gallery for Casa Chukum Bacalar

Property grounds
Property video
Outdoor pool, open 9:00 AM to 10:00 PM, pool umbrellas
Daily cooked-to-order breakfast (MXN 200 per person)
Rooftop terrace
Casa Chukum Bacalar, near Fort of San Felipe, offers a quiet escape with a garden setting and outdoor pool. Guests enjoy attentive staff, luggage storage, and cooked-to-order breakfast. Free WiFi in all rooms.

Reviews

10 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Pool
  • Gym
  • Parking included
The current price is AED 228
AED 286 total
includes taxes & fees
5 Nov - 6 Nov

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Room, 1 King Bed, Garden View

Deluxe Room, 1 King Bed, Garden View | Pillowtop beds, minibar, in-room safe, individually decorated

Deluxe Room, 1 King Bed, Garden View

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually decorated
Air conditioning
Smart TV
Pillowtop bed
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Double Room, 1 Queen Bed, Garden View

Comfort Double Room, 1 Queen Bed, Garden View | Pillowtop beds, minibar, in-room safe, individually decorated

Comfort Double Room, 1 Queen Bed, Garden View

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
Smart TV
Pillowtop bed
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Twin Room, Garden View

Family Twin Room, Garden View | Pillowtop beds, minibar, in-room safe, individually decorated

Family Twin Room, Garden View

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually decorated
Air conditioning
Smart TV
Pillowtop bed
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
  • 24 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Garden View

Superior Room, 1 King Bed, Garden View | Pillowtop beds, minibar, in-room safe, individually decorated

Superior Room, 1 King Bed, Garden View

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
Smart TV
Pillowtop bed
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
  • 24 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Garden View

Premium Room, 1 King Bed, Garden View | Pillowtop beds, minibar, in-room safe, individually decorated

Premium Room, 1 King Bed, Garden View

Highlights

Soundproofed
Individually decorated
Air conditioning
Smart TV
Pillowtop bed
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Map
Avenida 3, Esquina con 28, Bacalar, QROO, 77930

What's nearby

  • Laguna Bacalar Ecological Park - 3 min walk - 0.3 km
  • Fort of San Felipe - 6 min walk - 0.6 km
  • Municipal Spa of Bacalar - 15 min walk - 1.3 km
  • Cenote Negro - 8 min drive - 1.8 km
  • Cenote Cocalitos - 10 min drive - 5.0 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 37 min drive

Restaurants

  • ‪fruta - ‬8 min walk
  • ‪La Playita - ‬3 min walk
  • ‪I Scream Bar - ‬8 min walk
  • ‪Xoloitzcuintle Bacalar - ‬1 min walk
  • ‪Mistura - ‬2 min walk

About this property

Casa Chukum Bacalar

Upscale hotel near Fort of San Felipe
Located close to Ecopark Bacalar and Canal de los Piratas, Casa Chukum Bacalar provides a rooftop terrace, a coffee shop/cafe, and a garden. Active travelers can enjoy motor boating, mountain biking, and ecotours at this hotel. Treat yourself to a massage or other spa services. Enjoy the gym, as well as activities like sailing. Free in-room WiFi is available to all guests, along with a bar and a restaurant.
Additional perks include:
  • An outdoor pool along with pool umbrellas
  • Free self parking
  • Cooked-to-order breakfast (surcharge), bike rentals, and airport pick-up service (surcharge)
  • Outdoor furniture, barbecue grills, and luggage storage
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms are individually decorated, and have comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like free WiFi and safes.
Extra conveniences in all rooms include:
  • Highchairs and children's dinnerware
  • Reusable coffee/tea filters, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • 55-inch Smart TVs with digital channels
  • Wardrobes/closets, daily housekeeping, and desks

Similar properties

Room, 1 King Bed, Pool View | Terrace/patio

Blue Palm Bacalar

  • Pool
  • Breakfast included
  • Spa
  • Free WiFi
10.0 out of 10, Exceptional, 63 reviews
The price is AED 552
AED 677 total
includes taxes & fees
22 Nov - 23 Nov
Blue Palm Bacalar

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 10:00 AM for a fee: MXN 200 for adults and MXN 100 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Books
  • Ecotours
  • Games
  • Gym
  • Motor boating
  • Mountain biking
  • Outdoor pool
  • Sailing

Family friendly

  • Children's dinnerware
  • Children's games
  • Children's toys
  • High chair
  • Outdoor pool
  • Pool toys
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Barbecue grill
  • Beach towels
  • Garden
  • In a nature reserve
  • On a lake
  • Outdoor furniture
  • Picnic area
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Gravel flooring in public areas
  • Hardwood flooring in public areas
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 2 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Built in 2019
  • Colonial architecture
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Mosquito nets
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels

Food and drink

  • Champagne service
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Individual decor
  • Laptop workspace
  • LED lighting
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 250.0 per day

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 200 for adults and MXN 100 for children
  • Airport shuttle fee: MXN 700 per room
  • Rollaway bed fee: MXN 250.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 10:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Casa Chukum Hotel Bacalar
Casa Chukum Bacalar
Hotel Casa Chukum Bacalar
Bacalar Casa Chukum Hotel
Casa Chukum Hotel
Hotel Casa Chukum
Casa Chukum
Casa Chukum Bacalar Hotel
Casa Chukum Bacalar Bacalar
Casa Chukum Bacalar Hotel Bacalar

Frequently asked questions

Does Casa Chukum Bacalar have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–10:00 PM.

Is Casa Chukum Bacalar pet-friendly?

No, pets are not allowed at this property.

How much is parking at Casa Chukum Bacalar?

Self parking is free at this property.

What time is check-in at Casa Chukum Bacalar?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Casa Chukum Bacalar?

Check-out is at noon.

Does Casa Chukum Bacalar provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of MXN 700 per room applies.

Where is Casa Chukum Bacalar located?

Located in Mario Villanueva Madrid, this hotel is within a 10-minute walk of Fort of San Felipe, Ecopark Bacalar, and Canal de los Piratas.

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Reviews

Casa Chukum Bacalar Reviews

10

Exceptional

9.8

Cleanliness

9.8

Location

10

Staff & service

9.8

Eco-friendliness

9.8

Property conditions & facilities
Rating 10 - Excellent. 90 out of 98 reviews
Rating 8 - Good. 7 out of 98 reviews
Rating 6 - Okay. 1 out of 98 reviews
Rating 4 - Poor. 0 out of 98 reviews
Rating 2 - Terrible. 0 out of 98 reviews

Reviews

10/10 Excellent

Wilfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very well kept, clean, comfortable, and offered and safe, friendly ambiance. The room was clean, bed was comfortable, bathrooms were nice. I will definitely come back next time I visit Bacalar.
Stayed 1 night in Mar 2023

10/10 Excellent

DAVID

Liked: Staff & service, amenities, property conditions & facilities
Everything es good! Gracias.
Stayed 1 night in Mar 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice vibe

The team is super nice and attentive. The hotel is well maintained and has what’s needed. The location is great, close to the lagoon and a lot of restaurants right around the corner. You gotta be aware they have a few dogs and cats (very well groomed) living on the property,
Stayed 2 nights in Nov 2024

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first time staying here and it was amazing! The staff greeted us every single day and never failed to help anyone out. My family and I definitely felt like we were home! If anyone is debating on staying here or somewhere else, PICK CASA CHUKUM!! You won’t regret it <3
Stayed 4 nights in May 2024

10/10 Excellent

Scace

Liked: Cleanliness, staff & service
Amazing staff — so friendly and helpful. Beautifully modern decorated room (rain shower, big smart tv, power outlets and switches on both sides of a pillowed king bed). We can’t recommend this plaice highly enough. A true gem!!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful visit to Bacalar

My friend and I took a day trip to Bacalar. The concierge/front desk staff Aldair was extremely sweet, knowledgeable and helped us set up excursions and recommendations even though it was a shorter trip. The rooms were nice and recently renovated, the grounds were spotless and we felt safe and secure the entire stay. If you are going to Bacalar, Casa Chukum is the way to go. 5 stars all the way.
Stayed 1 night in Mar 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Deborah was precious and one of the best hosts I have ever met. She genuinely loves what she's doing and goes over and beyond to help make the visit as positive as possible. Will definitely return to her hospitality as soon as possible. Did not want to leave
Stayed 3 nights in Jan 2023

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay at Casa Chukum

Absolutely loved our stay at Casa Chukum, this place made our trip to Bacalar. The staff could not do anymore for you, excellent service around the hotel and great recommendations! The place has such a lovely family feel with chilled vibes, loved the dogs and cats. The staff really went out of their way to add personal touches to our stay. Rooms are immaculate and well equipped, would also really recommend the breakfast. Thank you to Deborah and her team for such a wonderful experience! I hope that we will be able to visit again.
Stayed 3 nights in Aug 2022

10/10 Excellent

Hans

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment you arrive you have become part of a family. Owners and staff are super friendly and kind and there are many stories to be told. As a senior I would have liked to see a grab bar in the shower, there was nothing to hold on to. The shower is strictly overhead, bring a shower cap if you want to keep your hair dry. Another essential item is a flashlight, the rooms are a bit on the dark side.
Stayed 10 nights in Jan 2025

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Emplacement parfait, chambre très confortable. Le personnel est super et on se sent de la famille :-) Tout se fait à la marche….. j’y retournerait sans hésiter !
Stayed 2 nights in Jul 2025

10/10 Excellent

frédéric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Parfait

Petit hôtel dans le centre de Bacalar décoré avec beaucoup de goût. Chambre propre avec une literie très confortable. La piscine et le jardin dans laquelle elle se trouve sont enchanteurs. Avec ça, un petit déjeuner copieux pour vraiment pas cher. Nous avons passé un excellent séjour dans cet hôtel et le recommandons vivement.
Stayed 2 nights in Jul 2025

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un très bel espace, bien situé , chambre agréable et personnel au petit soin. Petit déjeuner en sus. Très copieux ! Attention toutefois, l e prix est assez haut pour le Mexique.
Stayed 2 nights in Jul 2025

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hope to visit again soon!

I really adored both Bacalar and this hotel. The design is so wild and whimsical, the staff are so sweet and helpful, the beds are nice and comfy and the location is perfect. Great coffee and’s food with in a block and right by an entrance to the lagoon. Also really loved the hotels very sweet furballs!
Stayed 3 nights in Feb 2025

6/10 Okay

Victor

Liked: Amenities
Disliked: Cleanliness
La propiedad se ofrece con estacionamiento, el cual no tienen y uno se estaciona en la calle, si bien no le ocurrió absolutamente nada al auto, se agradecía especifiquen esto, la atención de Emmanuel muy cordial y amable, a la propiedad le hace falta mantenimiento y limpieza, cuando realizan el servicio a la habitación, únicamente tienden la cama, se venden como hotel boutique y no proporcionan esta comodidad, ponen cafetera pero sin café, vasos y una jarra pero uno debe ir al lobby por el agua, las amenidades son de la calidad más básica.
Stayed 2 nights in Feb 2025

10/10 Excellent

Sara Janeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar, trato muy amable.
Stayed 2 nights in Feb 2025

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación en donde me hospede me encanto, amplio, todo ordenado y limpio, la zona del patio es muy acogedora y el personal que me atendió durante mi estadía super amable, preguntando si me interesaba algún sitio o actividad y dándome sugerencias a donde podría ir. Volvería a hospedarme en este sitio sin duda alguna.
Stayed 1 night in Dec 2024

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Au top!!

Hotel au top, que ce soit le cadre, la chambre, l'accueillir le service le petit dejeuner!
Stayed 1 night in Oct 2024

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel with fabulous people, we really felt at home. Absolutely highly recommended. We were sorry we didn’t stay longer. Book it and you definitely won’t be sorry. Full marks for absolutely everything!!!
Stayed 2 nights in Sep 2024

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Joli hôtel sans trop de chambres

Hôtel sympa à Bacalar avec un personnel aux petits soins et des chats et chiens trop mignons Très propre et très bonne douche avec tous les produits de toilettes shampooing après shampooing gel douche savon et lait corporel. Ils veulent vraiment vous faire sentir chez vous. Debbie a réussi à m’organiser une visite au site de Chacchoben car contrairement à ce qui est écrit dans le Lonely Planète impossible de visiter ce site depuis Bacalar si vous n’êtes pas motorisé Elle organise également une sortie sur la lagune avec son pontoon et son père nous a déposés à la gare routière. Je vous recommande Mr tacos pour les déjeuners pas cher et hyper bon Par contre pas trop de choix de restaurants dans Bacalar à moins que vous vouliez manger des pizzas. Le Mistura est bon et pas trop cher. Tout y est bien plus cher par rapport à playa del carmen ou Tulum Il y fait aussi bien plus humide et chaud
Stayed 3 nights in Aug 2024

10/10 Excellent

Saúl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bonito hotel con excelente atención y cercano de todo.
Stayed 2 nights in Jun 2024

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and comfortable! The room was excellent even with a Netflix account! Great location: a few blocks to the Fuerte de San Felipe and a few blocks to the Ecoparque Bacalar, where you can walk on a wooden pier and swim. Friendly staff!
Stayed 2 nights in May 2024

10/10 Excellent

JULIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding reception and staff. We had a safe, relaxing and comfortable stay.
Stayed 2 nights in May 2024

10/10 Excellent

jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, cold a/c, hot shower, clean room, relaxing courtyard with a pool, close to the lake and restaurants, 3 blocks from from el centro
Stayed 6 nights in May 2024

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful unique boutique hotel. With lovely staff who were super helpful. Great communication from reception staff and the manager. Really a home from home. Would stay again without a doubt .
Stayed 6 nights in Apr 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Gracias por sus atenciones
Stayed 2 nights in Mar 2024