Hotel Sun ha Bacalar

Property class: 3

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Located close to Laguna Bacalar Ecological Park, Hotel Sun ha Bacalar provides free breakfast (local cuisine), a rooftop terrace, and a coffee shop/cafe. Free in-room WiFi and a garden are available to all guests.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Room options

View all photos for Comfort Double Room, 2 Double Beds

Room

Comfort Double Room, 2 Double Beds

  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

About the neighborhood

Bacalar Centro, a neighborhood in Bacalar, is home to Hotel Sun ha Bacalar. The area's natural beauty can be seen at Laguna Bacalar Ecological Park and Lake Bacalar. Manatee Sanctuary and Santuario del Manati are also worth visiting. Visit our Bacalar travel guide
Map
Calle 1 Centro, Bacalar, QROO, 77930

What's nearby

  • A coastal view with a stone fort, palm trees, a thatched-roof hut, and turquoise waters.
    Fort of San Felipe
    1 min walk - 0.1 km
  • A coastal landscape with a large body of water, a road running parallel to the coast, and scattered buildings.
    Lake Bacalar
    2 min walk - 0.2 km
  • A clear turquoise lake with visible rocks and lily pads.
    Laguna Bacalar Ecological Park
    7 min walk - 0.6 km
  • Zócalo
    2 min walk - 0.2 km
  • Municipal Spa of Bacalar
    6 min walk - 0.6 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    37 min drive

Restaurants

  • Navieros Bacalar
    3 min walk
  • La Trattoria 46
    2 min walk
  • Pizzeria Bertilla
    3 min walk
  • La Guapachosa
    3 min walk
  • Mr. Taco
    4 min walk

About this property

Hotel Sun ha Bacalar

  • Hotel near Lake Bacalar
  • Located close to Laguna Bacalar Ecological Park, Hotel Sun ha Bacalar provides free breakfast (local cuisine), a rooftop terrace, and a coffee shop/cafe. In addition to a garden, guests can connect to free in-room WiFi.
  • Other perks include:
    • Free self parking
    • Bike rentals, a front-desk safe, and multilingual staff
    • Smoke-free premises, a 24-hour front desk, and tour/ticket assistance
  • Room features
  • All guestrooms at Hotel Sun ha Bacalar include perks such as air conditioning, in addition to amenities like free WiFi and sound-insulated walls.
  • More amenities include:
  • Rainfall showers and free toiletries

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  • Free WiFi
  • Restaurant
  • Gym
  • Bar
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The price is AED 177
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includes taxes & fees
27 Oct - 28 Oct
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Frequently asked questions

Is Hotel Sun ha Bacalar pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Sun ha Bacalar?

Check-in start time: 3:30 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Sun ha Bacalar?

Check-out is at noon.

Where is Hotel Sun ha Bacalar located?

Located in Bacalar Centro, this hotel is within a 10-minute walk of Lake Bacalar and Laguna Bacalar Ecological Park. Fort of San Felipe and Zócalo are just steps away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Sun ha Bacalar Reviews

9.0

Wonderful

9.2

Cleanliness

9.6

Location

9.2

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 40 out of 56 reviews
Rating 8 - Good. 8 out of 56 reviews
Rating 6 - Okay. 3 out of 56 reviews
Rating 4 - Poor. 1 out of 56 reviews
Rating 2 - Terrible. 4 out of 56 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area right across from lagoon, free breakfast. This property seems as it’s family owned, same faces everyday. Really enjoyed it here.
Stayed 2 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place! Well located! Vero friendly staff! Love it
Stayed 3 nights in Oct 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
When we visit Bacalar again we will definitely stay here again. All of the staff were extremely friendly and helpful. The room was very nice and the bed was comfortable. Beautiful rooftop terrace with hammocks and loungers to look out over the blue water. Breakfast was very good as well. We would highly recommend this hotel.
Stayed 1 night in Jun 2023
Verified review

10/10 Excellent

Liked: Property conditions & facilities
Great
Stayed 1 night in Dec 2024
Verified review

2/10 Terrible

Disliked: Staff & service
I have no idea how any of this went because the hotel never got my reservation from Expedia. We drove 5 hours from Cancun only to be told that we didn’t have a hotel room. The staff was rude and unhelpful and basically said it wasn’t their problem. We had to scramble to find another room at 9p while being exhausted from a 17 hour day of travel.
Stayed 1 night in Feb 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nunca se hospeden aqui

No nos dejaron hospedarnos, ya teníamos reservación, pero ellos dijeron que NO TRABAJAN CON HOTELES .COM solo trabajan con booking, fueron muy groseros y viendo los comentarios al parecer a alguien le pasó lo mismo el año pasado, fue muy vergonzoso para mi y mi familia, además de tener que buscar un hotel donde hospedarnos a esa hora hotel por hotel. Nos compensaron con 1,300 pesos, como si eso compensara la pérdida de tiempo y la vergüenza con la familia.
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención y servicio, llegué un poco antes y al ser temporada baja pudieron entregarme una habitación, lo que me permitió tomar un tour temprano que en el mismo hotel tenía. (Empresa ajena al hotel) pasaron por nosotros y nos regresaron
Stayed 1 night in Sep 2024
Verified review

2/10 Terrible

Disliked: Staff & service, property conditions & facilities
Mienten. Resulta que no trabajan con expedia y que nuestra reservación no existía. También mienten sobre sus trabajadores, llamamos al hotel para confirmar nuestra reservación y nos atendió Tanya, al siguiente día Tanya no existe. Checamos que el teléfono de la recepción fuera el mismo y en efecto lo era. El personal tiene una actitud terrible y las instalaciones están mal cuidadas. La señora de la recepción nos dijo que ni modo y que buscáramos otro hotel. Que falta de respeto. No hagan reservaciones aquí ya que más opiniones muestran mismas experiencias. Hasta otros hoteles saben sobre lo que hace el Sun Ha.
Stayed 5 nights in Jul 2024
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities
El hotel esta descuidado, la piscina a medio llenar con evidente falta de mantenimiento. El primer dia q llegamos no funcionaba el aire acondicionado. Nos pidieron un taxi para regresar al aeropuerto con una tarifa fija y al llegar resulta que debiamos pagar mucho más. Es una lástima, Bacalar es precioso pero en general dejan muy mala experiencia
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
El trato del personal excepcional
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

EXCELNTE UBICACION e INSTALACIONES

Excelente hotel a 50 mts de la alguna. Enfrente un rest de gran calidad. Te dan toallas para alberca o para la laguna. Desayuno EXCELENTE Grátis en la mañana, solo que dura 1 1/2 de 8 a 9:30 am Teníamos una habitación y por $ 300.00 pesos más nos dieron una MAS gde
Stayed 3 nights in Jun 2024
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Staff & service
La dame de l’accueil était très très désagréable… c’est la première fois que je rencontre une personne si peu aimable.
Stayed 2 nights in Nov 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
La ubicación es excelente porque puedes moverte al Centro caminando y el Balneario municipal está prácticamente enfrente
Stayed 1 night in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Un hotel con una excelente ubicación, a dos cuadras del centro, y cruzando el camellón está el muelle aserradero, es público. Desayuno incluido muy rico, las habitaciones cómodas y modernas. Personal muy amable y atento.
Stayed 2 nights in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien en general, sobre todo Regina la chica de recepción muy amable un 10 para ella
Stayed 1 night in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Beautiful cozy hotel in front of lagoon, excellent service, great breakfast included, excellent host, highly recommend.
Stayed 1 night in Jun 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, friendly staff, beautiful top terrace with a view.
Stayed 2 nights in Nov 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente estancia de fin de semana

Todo muy bien. Súper amables en el servicio. Muy limpio, cómodo y buen desayuno. Definitivamente consideraría volver.
Stayed 2 nights in Jun 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 2 nights in Apr 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I shure did like the hotel. Staf are very happy and respekfull. Breakfest was exelent.
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Todo desde las persona en el Check in , la ubicación las instalaciones muy limpio todo y el servicio de desayuno riquísimo y un menú muy completo . Súper recomendable
Stayed 2 nights in Sep 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente calidad en todo, personal muy amable y los desayinos muy ricos
Stayed 1 night in Jul 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Emplacement idéal vue sur le lac et à 300m pour s y baigner
Stayed 1 night in May 2019
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
This place is decent but way overpriced for what it offers.
Stayed 1 night in May 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muy acogedor el hotel
Stayed 2 nights in Feb 2019