"I was impressed with this Ibiz hotel and its team. Prior to my departure I contacted the hotel twice to inquire about the late check-out option and again to inform about my late arrival. The hotel staff was prompt with replying in less than 24 hours.
When I arrived, the hotel staff already awaiting for me. They were extremely caring in helping me and my kids to settle in.
I had reserved the family room. The beds were clean and well made. The room was very clean, the bathroom was clean and indeed cleaner than many high-mid range hotels in New York city (such as Hilton, Comfort Inn, etc.).
The shuttle is very convenient and takes only 15 min to get to/from the airport. It runs every 45 minutes. The shuttle stops in Terminal -1, which is the main international terminal in Frankfurt airport.
Overall, I really enjoyed my stay in the hotel, especially because of how caring the hotel staff was. They really tried to meet all our needs and that impressed us. Thank you, Ibiz team. Will definitely come back again."