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"Didn’t have a chance to use the pool. Had to get in line 3 times before we got our room. Got there at 230 and didn’t get our room till 5. Was not organzied at all. With airport shuttle was even worse. With flights leaving at 7 should have a bit more of an organized system on time slots for airport shuttle when so many are needing. In the morning it was just as chaotic getting the shuttle. Rooms were nice, but no extra blankets around and only 3 towels when we had 4 people in a room. Not really wanting to go back in line regarding towels, as there always seemed to be a line of at least 10 people for the reception. Would rather not stay here again and go to a different hotel with morning flight and pay for the airport shuttle if it’s less chaotic"

"The property is so close to the airport, it was so convenient for us. We were not able to use the shuttle but the front desk staff helped us to organize a ride. The pool was great. Room was clean and had everything we needed for our stay."

"Pool area was enjoyable. AC kept the room cool. Staff were friendly and helpful with their very limited English. "

"The rooms are very outdated. It is more of a motel. "

"The grounds and foliage at this hotel are absolutely huge. You can take a walk in nature through many tall trees on a path surrounding a lagoon which has many birds in it including large herons. There are also what looks to be over 50 peacocks that have full run of the place which was great! They can be a little loud at times. The pool is massive and a lot of fun. The food at the restaurant was great and reasonably priced. We had to leave early to go to the airport so could not eat at the buffet breakfast so they made us sandwiches which was very nice. Would for sure stay again."

"Staff made the stay exceedingly pleasant "

"This is a beautiful resort and location with many fun and engaging activities to choose from!!! The Staffers are absolutely lovely... so attentive, warm and kind. They really work from their hearts and make it look so easy, even when they are busy!!!! Pura vida, for sure ♥️ We loved our stay at Hacienda Guachipelin and will be sure to return!!!!!"

"We were suppose to have 2 rooms and they put us up in the family room this was not what we booked as we were traveling with my family and some friends and we like to have our space. There was not much around to walk to and there is no front desk to figure out things if you get there past 5pm "

"The grounds were absolutely beautiful and meticulously kept. Staff went out of their way to make our stay enjoyable. Food in the restaurant was delicious!"